Terms of use of the online store
Property and identity information
This website belongs to the sole proprietorship Maria Loya (hereinafter, the Owner). The details of the Owner are:
Owner: Maria Loya
Subject: Retail sale of felt (felt)
Headquarters address: N.Agathoupoli, 60066
VAT number: EL 108620710 DOU Katerinis
LOAD number: 171146748000
Purpose: Presentation of the company and its products
Contact phone: 2353051073
Contact email: store@malophilo.com
The term website or website means all the web pages, applications, electronic services, content, texts, information, photos, video visuals, etc., included under the electronic address https://www.malophilo.com.
General terms
Your use of the www.malophilo.com website and the making of purchases through it are determined and governed by the following terms and conditions. Before entering and using the www.malophilo.com website, please read carefully and make sure that you understand and agree to these terms, rules, statements and conditions, as your further use and browsing of the www.malophilo.com website entails your express and unconditional consent and acceptance thereof. Also, by using the Site you represent that all of your information and warranties contained in this agreement are true, and you warrant their accuracy.
The Owner reserves the right to unilaterally modify or change the content of the website www.malophilo.com at any time without prior notification to the users. Visitors/users are responsible for periodically checking for changes to these terms of use. The Owner informs users through this website of any changes to the terms of transactions. Any modification or change does not apply to and does not affect orders already suspended or pending. The terms and conditions of the use of the website and the transactions carried out through it do not affect mandatory provisions of Greek legislation.
This contract and any other contracts of the website are made in the Greek and English languages, which you declare that you understand (writing and reading). By logging in, you declare that you are an adult and do not lack legal capacity, and you undertake that you will not allow the use of your information and your login codes by minors or persons lacking legal capacity. If such use is made of your details and passwords, you are responsible. For this reason please observe the basic rules of internet transaction security.
Limitation of liability
The website www.malophilo.com is provided to you "as is" and your use of it is at your sole risk. The Owner bears no responsibility for the correctness, validity, completeness, accuracy or usefulness of the website, nor does it provide any kind of guarantee regarding its suitability (technical or otherwise) for any purpose.
The Owner assumes no responsibility for any positive or cumulative damage that you or third parties may suffer, directly or indirectly, from the use of the website, in particular with regard to damage to computing or other systems, loss of data, malfunctions with any already installed software or hardware (hardware). Also, the Owner bears no responsibility for acts or omissions of third parties, and particularly unfair interventions by third parties in products and/or services and/or information, available through its website.
Where this website contains references to third-party websites, the Owner is not responsible for the content of these pages, as well as for any damage or harm that may arise from their use, as the visitor has access to them exclusively by his own choice and responsibility.
The Holder cannot guarantee the time between the date of execution of the customer's payment in any way, and the date when the amount will be debited to the Holder's bank account, as this depends on the third parties involved (credit institutions).
User Obligations
Users of www.malophilo.com send orders or electronic messages (e-mails) or messages through the contact form, communicate with www.malophilo.com electronically. Therefore, they accept the right of www.malophilo.com, respectively, to communicate with them electronically, in order to process orders, provide technical support or provide additional information. They agree in advance that such electronic communications and the information transmitted through them, satisfy the applicable legal requirements and rules regarding the exchange of such communications in written or telephone form.
When placing orders, users of the www.malophilo.com website undertake to provide valid, complete and correct registration information that is entered during the process of placing their order.
The users of the website www.malophilo.com are obliged to use the website in accordance with the law, good morals and the present conditions, and not to carry out acts or omissions, which may cause damage or malfunction thereof or affect or jeopardize the provision of www.malophilo.com services.
Users of the website www.malophilo.com accept and undertake not to use the Owner's website to send, publish, and generally in any way transmit illegal, harmful, threatening, racist, offensive, annoying, defamatory, defamatory, vulgar, obscene , librarianship or content harmful to minors. The above content is not allowed according to the legislation and the written provisions to be rebroadcast. In addition, visiting the website www.malophilo.com and making transactions through it must be done for personal and private use and exclusively for legal purposes and in a way that does not limit or prevent its use by third parties.
The users of the website www.malophilo.com accept and undertake not to use the website www.malophilo.com to carry out acts, which may result in criminal prosecution or the initiation of any civil or administrative proceedings against the Owner for acts, which indicatively but not exclusively refer to the Criminal Code, Special Criminal Laws, Telecommunications Legislation, Personal Data Protection Legislation, as well as the relevant provisions or directives of the European Union or the National Telecommunications Commission, the Protection Authority Personal Data and any other Public or Administrative Authority and Service.
Users are not entitled to transmit inside information and confidential information obtained or disclosed as part of business relationships or covered by confidentiality agreements, nor information that infringes any patent, trademark and secret, copyright or other proprietary rights of third parties. Finally, users may not hack and install malware or any other codes, files or programs designed to interrupt, damage, destroy or interfere with the operation of any computer software or hardware, intentionally or unintentionally; because any such action violates the applicable Greek and Community legislation and its provisions. Furthermore, users may not, by visiting the Owner's website, harass third parties in any manner and content, or use the website to collect or store users' personal data.
Security of Transactions
The website www.malophilo.com has installed a valid SSL SHA-256 security certificate according to which the issuing company guarantees the encryption of the data transmitted through electronic forms of www.malophilo.com, from and to the user, so that are not accessible by third parties.
Protection of personal data
www.malophilo.com collects personal data from its users:
• through the contact form
• during the order process through the customer details form and the shipping form
• via the newsletter subscription form
• via the book request complaint form
The personal data entered by the user are stored in the www.malophilo.com database.
The personal data is collected exclusively and solely for the purpose of executing the user's order and/or the Owner's communication with the user in order to provide additional information related to the products of www.malophilo.com.
The user's personal data is not published, sold or made available in any way to third parties. The availability of the data to judicial and prosecutorial authorities, upon their request, is excluded.
The data collected by www.malophilo.com forms are:
• Customer type (individual, professional, organization)
• Gender, Surname and First Name
• Country, Postal Code/City, Address
• Telephones
• E-mail, Password
• Recipient's Surname and First Name
• Country, Postal Code/City, Recipient Address
• Recipient's phone number
www.malophilo.com does not have access to and does not store in any way the personal information used during payment, such as credit card numbers, bank accounts and payment service codes.
The following have access to the user's personal data:
• The Owner of www.malophilo.com and data processor
• The Technical Manager of the www.malophilo.com server and database and completes the processing (data controller)
The user has the possibility at any time to be updated, change or delete any of his elements registered on www.malophilo.com, with a simple notification, through the e-mail he declared during his registration. After completing the tasks of his application, he will be informed by e-mail about its completion.
www.malophilo.com takes all the necessary measures appropriate for the security and integrity of the personal data it stores and the prevention of malicious interceptions and leaks.
Cookies policy
The website www.malophilo.com uses cookies to distinguish its visitors and to improve the user experience. Cookies are small data files that are placed on the user's device in order to "remember" the user's choices made on the Website and collect data such as IP address, browser type, Internet service provider, date, language, country, time etc.
We store two cookies with names:
1. vid
Stores a unique ID number for each visitor so visitors can be distinguished.
2. consent
It stores the date you accepted the storage of cookies on your device, so that we know if you have accepted the use of cookies and when.
Management of cookies
Cookies are stored on the user's computer only after their consent by clicking on the relevant button. You can delete cookies according to your wishes, whenever you want. You can also set your browsers to prevent the storage of cookies. However, in this case, you may need to adjust your preferences each time you visit the website. Also some services of the website may not work properly.
For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
Cookies of other websites
When using www.malophilo.com, cookies from other websites are stored, which help us to check possible risk and fraud and generally to improve and optimize our Website (for example, by creating analytics about how our customers browse and interact with the website and to evaluate the success of our marketing and advertising campaigns).
As indicative and not limited to the following:
• Google Analytics
• Facebook
• YouTube
• Twitter
• LinkedIn
• Instagram
www.malophilo.com has no control over the cookies of these websites, nor does it have access to them. The user should check the policy of the websites in question.
You can read more about how Google uses your personal information here:
https://www.google.com/intl/en/policies/privacy/.
You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
You can opt out of targeted advertising:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
In addition, you may opt out of certain services by going to the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.
Payment methods and terms
The Holder maintains the following bank accounts in euros:
Eurobank
IBAN: GR3702607330000830201186978
SWIFT (BIC):
Payment for the purchase of products from www.malophilo.com is made in the following ways:
1. Via bank transfer or remittance from the customer's bank to the Holder's bank
2. With the customer's credit or debit or prepaid card through the payment service
Shipping and Returns
We start the felting process when you complete your order. This means that there is no waste in the raw materials we use, which is the main reason for overheating and destruction of our planet. Therefore, it is worth your time to be patient and wait up to 3 days in the off season and up to 12 days in the Christmas season for your item to be ready for dispatch.
Depending on the nature of the product or shipment it ranges from 1-14.
Shipping is free for orders over 77 euros.
We ship our products worldwide with tracking Hellenic Post-ELTA, For Europe the shipment takes about 1 week, while for the rest of the world 15-21 days.
All packages have tracking data (trucking number) that allows you to determine the expected date of arrival.
Always include your phone number in case the airline needs to contact you. Once your item has been shipped, we will send you a confirmation email that will include a tracking number.
Right of withdrawal
Return Policy and Refund:
Consumers have 14 days from receipt of the product to exercise the right of withdrawal
You can contact us for a return within 14 days, upon receipt of the product. If it qualifies for a return, we can issue a refund or create a new item.
Returns for objective reasons are free. Objective reasons include:
1.We only replace items when they are too small, too large in size, description does not match what you ordered, defective or damaged in shipping.
2.To be returned for a refund, the product must be unused and shipped in its original packaging.
There are some cases where no refunds or only partial refunds (if any) are granted:
1.The item is not in its original condition or is damaged.
2. Missing components that are not due to our fault.
3. Your decision to return it exceeds 14 days after delivery.
4. Custom Orders.
5. Sale items, special offers or discounts (if any)
Only regular priced products can be returned. Sale items and custom orders are not eligible for refunds.
ATTENTION:
Please do not send your purchase back without contacting us first. When you contact us, we may ask for a photo of the item.
Return address
If you would like a refund or remanufacture, please email us at store@malophilo.com We will ask you to return the product to our address.
Malo philosophy
N.Agathoupoli
TK 60066
Pieria
Greece
Refund process
Once we receive your return, we will send an email to notify you that we have received the returned product. We will also notify you of the approval or rejection of your refund.
Your refund will be processed within a few days.
Late or missing refunds (if any)
If you haven't received money in a few days, please contact us (store@malophilo.com) We will check if there were any errors on our part.
If your refund has been sent but you haven't received it yet, please contact your credit card company as it may take some time for the refund to reach your account.
Finally, contact your bank. There is often some processing time before a refund is sent to you
Applicable law
This electronic contract is subject to the provisions and laws of the Greek State and the European Union.
Any dispute related in any way to the use of the website www.malophilo.com will in principle be attempted to be resolved out of court. In the event of failure to reach an amicable resolution, the competent courts of Katerini are designated as competent for the resolution.
Terms of use last changed: October 26, 2024